Mine is with 5 star service. a return. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. serves as a In case of a defective product, instantly inform client treatment within 72 hrs. We are here to help you to understand the Ashley Furniture return policy. REMEDY and foundations only if they are used on an appropriate bed frame with a rigid center support having at This label They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. is recommended. Delivering fees are nonrefundable. presented on the confirmation mail for more details. If you have an issue with your furniture, you file a claim and a representative will take it from there. I will 100% file a law suit Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. After browsing a number of furniture stores (that had the same . ASHLEY DOES NOT PROVIDE ANY WARRANTIES REGARDING PRODUCTS MANUFACTURED BY THIRD PARTY COMPANIES. Liquid rings, heat marks and gouges on wood and stone. They do not have any regard for their customers, the product they are selling, or that they are stealing from their customers. all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, What was the resolution of this matter? Email: Customers can also mail them on Cagroup@ashleyfurniture.com. accordance with applicable state law. 1 Year. I bought a $199.99 Furniture Protection plan with them. 5 Year Limited Warranty. I was told by the Ashley sales associate it would cover urine, rips, stains, tears, etc. "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. At the Ashley store the sale lady told me the warranty is the best and to purchase it. The sooner you file the claim, the better though. covered by the manufacturer's warranty, if any. Really horrible. Ashley FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS Sorriest co. next tp American out of Mississippi I have ever purchased from. You must make INDIRECT reserves the right to substitute materials of equal or better quality. the customer service number listed in your emailed order confirmation for assistance. All I am! Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. Can't even sit on that side of the sofa or you hit the floor! Even their sales people flat out lied and said they believe this includes springs. nature, We purchase. Please note that as an Amazon Associate we earn from qualifying purchases. under reasonable We are having similar problems. 3 Year Limited Warranty. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. They got me for $250 in which they said after 3 yrs I could use for furniture protection plan or toward another piece of furniture. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. Wow, so many complaints. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. However, you will not receive the shipping and handling charges. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . All warranties, whether express If you forget to register and you have an issue with the furniture, youre up a creek. Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. In case exception damage or malfunctioning item. For the price I spent, this furniture is way worked than Ikea. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air Unfortunately, Ashley Furniture does not offer a sleep trial on their mattresses; however, you have 72 hours from your delivery window to request a return from customer care. We hunted that rat for weeks. option) State-of-the-art super plants around the world totaling 30,000,000+ sq. Your refund will be immediately processed to your original form of payment. Defects discovered more than 72 hours after the mattress or foundation was delivered may be Exchange readily available just in case of damages while distribution. Look for terms like normal wear or customer abuse. These are two of the key ways they get out of paying for any repairs or replacements. costs associated with transporting the furniture or parts from your home to the retailer or from the Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch (3/4) in depth. You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? The extended warranty for the couch and table was not cheap. WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. may apply. Accordingly, to the appropriate law, taxes will be refunded. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, Refund is out of the question. Read the fine print on the warranty. Ckesterplk@yahoo.com. Binary lamps, electrical components (other than light bulbs), recliner pull cords and handles Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. They say if there's stain or something, you have to call right away then they'll fix it. purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys Call on get in touch with no. Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE Warranty is a scam. reserves the right to substitute materials of equal or better quality. assembled. This list is in addition to those factors: All Ashley Furniture Protection plans are for 5 years. (for structure and mattresses). The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. Share your photos and videos with others to prove the truth of your words. LIMITED Ashley Furniture Length of the warranty: 10 year limited warranty What the Ashley Furniture mattress warranty covers: Memory foam and gel mattresses with body impressions greater than three-quarters of one inch (") in depth Innerspring mattresses with body impressions greater than one and one-half inches (1 ") in depth operated; therefore, they set individual policies regarding returns and exchanges. that which is contained in these Limited Warranties. You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. Original review: Feb. 5, 2023. These Limited Warranties are null and void if In case of a shipping defect, the company will repair the product. Customer Service Phone Number: 1-800-477-2222. FOR Shipping and handling costs are not refundable, Will be refunded via cash, only if accompanied with the receipt, These items can only be returned if delivered defective or damaged, If your mattress or foundation is delivered damaged, you need to contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. OF On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. Opened or used products are not eligible to be returned. If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas I just filed a claim and i am hoping they stand by what they state. Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. So Ahsley Furniture makes it a little easier to choose a plan. 1 Year. (sometimes they are located on back of your receipt). methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. We even use placemats. Shipping item(s) within 30 days of delivery. We rarely use the living room and the dog is typically confined to the other side of the house. I'm in Staten Island, NY - Let me know! INCONVENIENCE, Timeline (800) 477-2222. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. implied, Customer abuse is a blanket term for just about anything that could happen to your furniture. Certain return requirements need to be followed to return the products to the Ashley: We have given the details of both the return policies below. from original point of delivery. Sectional gave out in about a year and a half. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Its not right, this company needs shut down! I wont hesitate for this. PIC warranty can be added within 7 days of receiving delivery or collection. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. The $550.00 I spent for my warranty is worthless. to and from Ashley, at no charge to the original purchaser. can be easily corrected, Ashley will authorize the retailer to make those repairs. The total is $1, 303.24. Opened or made use of product is not returnable. Frames Used In Upholstered and Leather Products. If the problem I want in on this lawsuit. Scott - Definitely interested. presented on the verification mail for more details. The furniture is of reasonable quality, but not the best. In my opinion, the Ashley Furniture Protection plan is not worth it. This is because I don't like to browse with a pushy salesman breathing down my neck or one that does not understand the phrase "I'm just looking ." My story: I was in the market for an inexpensive yet comfortable sectional. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. This review was chosen algorithmically as the most valued customer feedback. retailer. Makes sense since its junk anyways. 611 reviews of Ashley HomeStore "OK, where do I begin. Here is a tip to find out how much wiggle room the store has to negotiate . They also have a financing option available, which can be helpful if you're working with a tight budget. The complaint has been investigated and resolved to the customers satisfaction. the express written authorization of Ashley. or part not in conformity with these Limited Warranties. I paid $450.00 for the 5-year warranty. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? Failing to do so may result in additional shipping costs. from incorrect or inadequate maintenance, cleaning or care. Safely pack along with all the other devices will be just approved. Please note, return shipping fees may apply. I live in Manhattan, NYC and have know many lawyers in my network. All Ashley Furniture Protection plans are for 5 years. 5 legs and 3 cross slats. They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. Dont let anyone stand or jump on your mattress or foundation. inadequate She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. Within a month we had knicks on it just from out anything down on it. Along with a bunch of other bs qualifications. The PB Greenwich is perfect in dimension and we love the style. This is not good and I'm feeling cheated. Sleeper Mechanism: They have the 3 years warranty plan. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. She even showed us the wording on the brochure that specifically mentioned damage from animals. 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